FAQs

Answers to all your First Lite Apparel Questions

Articles

Do you offer any financing options?

Forget having to break your cart into multiple orders while hoping that all of your gear will be in stock once your funds come through. We’ve partnered up with Affirm to give you a unique way to pay for all their gear now. With Affirm, you can pick u

My packages were marked as delivered, but I didn't receive them?

This is becoming an increasingly more common problem with carriers in today's day and age, and is something we see here at First Lite quite often. Rest assured that First Lite will always ensure your gear is delivered to you subsequent to each purcha

My package was delivered late. Am I eligible to receive a refund?

Shipping delays are an unfortunate but inevitable part of purchasing products that will need to be transported to you by a carrier. When delays occur, these often come as a result of carrier error, system glitches, or influxes in overall shipment vol

I bought the wrong product, can I exchange it for a different product?

Oops! We've all made a mistake when placing orders through a website--it happens, and here at First Lite we understand, especially considering how many different products we offer!. Unfortunately, and just given the limitations of the systems that ou

Can I edit or add to my order before shipping?

Once orders are placed through our site, unfortunately our team of Customer Support and Gear Experts cannot edit, add to, or change orders in any way. This includes any/all ordered product changes, adding of discount codes to orders placed, removal o

I entered my shipping address wrong, can I change it?

Once you've placed an order through our website, and due to the speed that our fulfillment team processes shipments, unfortunately our team of Customer Support and Gear Experts are generally unable to make any edits/updates to orders--including shipp

Can I cancel my order?

Once orders are placed within our systems, generally our team of Customer Support and Gear Experts is unable to cancel orders. That said, if you are to reach out to our team within 20-30 minutes from the time that your order is placed, it's possible

My package was returned to sender, what do I do?

Oh no! Packages are sometimes returned to sender (RTS) by carriers for a variety of reasons, though most often shipping address issues are at fault! If at any point you notice via your tracking information provided to you that your package has been r

My tracking information isn't updating, what can I do?

If you shop online and receive shipments regularly, eventually you will encounter package tracking issues. Though the tracking information provided by First Lite for all orders is far more advanced and far more accurate than ever before, it isn't alw

My product is damaged, what are my options?

All hunters are hard on their gear! If your product has been damaged, or has outright failed, here at First Lite we always have a corrective course of action for our customers! First, we ask that you ask yourself one tough question: Was your product

I just placed my order, when will it ship?

First and foremost, thank you for placing an order with us here at First Lite! If you've landed on this page, we'll assume you're excited to receive your new gear--and we're excited to see what you think as well!When determining when your package mig

Why can't I ship a product to my location?

Due to new legislation surrounding the use of PFAs within technical gear (specifically within DWR Treatments), unfortunately select products within our lineup are now ineligible to be shipped to California, New York, and Colorado. We apologize for an

Do you ship to Canada?

First Lite ships to Canada! To process Canadian orders as well as pay in $CAD, please follow the steps outlined below!. From there, you will be able to purchase using Canadian Currency as well as ship to Canadian Addresses!Please note that all orders

How do I apply promo/discount codes?

To apply a promo or discount code:. • Proceed to checkout and enter your code in the ['Discount Code'] field. • Click ['Apply'] to see your new total before finalizing your order. • Only one code can be used per order. If you’re having trouble enteri

How do I unsubscribe from emails?

We understand sometimes you just need a break, but we also hate to see you leave! In saying that, unsubscribing from our email marketing is an easy process that we have outlined below!. If you have any further questions past that point feel free to r