Corso Protection For Lost Or Damaged Items In ShippingUpdated 19 hours ago
My Package Was Lost, Stolen, or Damaged in Transit
We hate it when things don't show up how they are supposed to or just don't show up at all! That's why we have partnered with Corso shipping protection to make sure that when the unexpected happens in transit, you can be confident knowing that there's a back up plan!
If you purchased Corso Shipping Protection during checkout, your order is protected against loss, theft, or damage that occurs during transit. Corso specializes in resolving these types of shipping issues and is equipped to help get your claim processed quickly.
How Do I File a Claim?
To begin the claims process, please submit a claim directly through Corso using the link below: (Please note you will need your original order number as well as the email that was used to place your order)
Once your claim has been submitted, the Corso team will review the details and contact you regarding next steps.
Why Do I Need to Contact Corso?
Corso Shipping Protection is a third-party shipping protection service that administers claims for lost, stolen, or damaged packages. Because Corso is managing coverage for your order, claims must be submitted directly through their platform.
Can First Lite Replace My Order?
If Corso Shipping Protection was purchased at checkout, claims related to lost, stolen, or damaged packages must be handled through Corso. As a result, we are unable to process replacement shipments or reimbursement requests directly while coverage is active.
What Happens After I Submit My Claim?
After reviewing your claim, Corso may:
- Approve a replacement shipment
- Approve reimbursement
- Request additional information regarding the shipment
The Corso team will communicate directly with you throughout the process.
Need Additional Assistance?
If you experience any issues submitting your claim or have questions regarding your order, please don't hesitate to contact our Customer Support team. We're always happy to help point you in the right direction.
208-806-0066 or [email protected]